Refund policy

Cancellation Policy.

We value your business and strive to provide the best shopping experience. Please review our cancellation policy carefully before placing an order.

📌 Order Cancellation

• Customers may request to cancel an order within 24 hours of purchase.
• All cancellations will incur a 5% cancellation fee, deducted from the total order amount. This fee covers payment processing and administrative costs.

📌 Refunds for Cancelled Orders

• Refunds will be issued to the original payment method within 5–10 business days after cancellation is confirmed.
• The refund amount will be the total paid minus the 5% cancellation fee.
• If the order has already shipped, cancellation may not be possible. In such cases, customers may need to follow our Return Policy instead.

📌 Exceptions

• Orders cancelled due to product unavailability or errors on our part will receive a full refund with no cancellation fee.
• Defective or damaged products are covered under our Return & Refund Policy and are not subject to cancellation fees.

By completing a purchase, customers agree to the terms outlined in this Cancellation Policy.

 

Return & Refund Policy

At CHUGS Sporting Goods LLC, we want you to be satisfied with your purchase. Please read our policy carefully before initiating a return.

📦 Returns

• We offer a 30‑day conditional return policy on most products, excluding Badminton Shuttles, Cricket Balls, and custom products.
• You have 30 days from the date of receiving your item to request a return, provided the item is unused and in its original packaging.
• Original shipping fees and additional service charges are non‑refundable.

✅ Return Eligibility

To qualify for a return, your item must:

• Be unused and in resalable condition
• Include all original tags and packaging
• Include a receipt or proof of purchase

Restocking Fee: A 15% restocking fee applies to all returned items.

We do not accept returns for:

• Customized or personalized products
• Badminton Shuttles (case‑by‑case reviews may be considered; email us at chugssportinggoods@gmail.com)
• Used products
• Sale items or gift cards

📌 Return Process

1. Contact us at chugssportinggoods@gmail.com to request for a return.
2. If your return is accepted, you will receive instructions on how and where to send your package.
3. Customers are responsible for return shipping costs unless the return is due to our error.
4. Returns sent without prior approval will not be accepted.
5. You may also initiate a return by logging into your account: https://account.chugssportinggoods.com

🛠 Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue. In such cases, you will receive a full refund or replacement at no cost.

🔄 Exchanges

• Exchanges are only accepted for items that are unused and in their original packaging.
• Items showing signs of use or opened packaging will not be eligible for exchange.
• The fastest way to receive a replacement is to return the original item and place a new order.

💵 Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, your refund will be processed to the original payment method within 10 business days.
• Processing times may vary depending on your bank or credit card provider.
• If you haven’t received your refund after 15 business days, please contact us at chugssportinggoods@gmail.com.

📞 Contact Information

CHUGS Sporting Goods LLC

• Phone: +1 (267)-33-CHUGS (24847).
• Email: chugssportinggoods@gmail.com
• Returns portal: https://account.chugssportinggoods.com